Apex Labs Support

Help with the Apex Labs app for iPhone and iPad.

Contact

Email dr.cdbredenkamp@gmail.com for app support, bug reports, feedback, or privacy questions.

Do not email patient information. Do not include patient names, identifiers, specimen references, laboratory results, screenshots of clinical records, passwords, or authentication codes.

Account and app data

Account deletion is available in Apex Labs under Settings → Account → Delete Account. Controls for removing saved LabTrak credentials, history, cached results, and watchlists are under Settings → Data Controls.

Laboratory access

Apex Labs requires an authorised account and valid NHLS LabTrak access. For problems with the underlying laboratory account, source record, or service availability, use the support process provided by the responsible healthcare organisation or NHLS.

Privacy

Read the Apex Labs Privacy Policy.